STORE POLICY
Customer Care
Ensuring buyer satisfaction is our top priority, and our dedicated team is always available to address any questions or concerns you may have.
You can contact us through various channels, including email, phone calls, and direct messages on Facebook, WhatsApp, and Instagram. We strive to promptly respond to your inquiries and provide you with the necessary information.
If you prefer written correspondence, please utilize the contact form below or email us at khasubas@gmail.com. For urgent matters or if you prefer direct communication, you can reach us at (+61) 0406277150.
While our customer service team operates around the clock, we're currently in the early stages of implementing our system, so our availability is somewhat limited at this time. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Privacy & Safety
We value and uphold customer privacy in accordance with international laws. Your confidentiality is guaranteed at 100% when using this website. Any information shared with us by our customers is encrypted and will not be disclosed to third parties for any business purposes. Additionally, our login portal employs full encryption, ensuring that customer passwords and banking information remain inaccessible.
Our primary goal is to provide a safe and secure online shopping experience, allowing our customers to browse and shop with confidence and peace of mind.
Wholesale Inquiries
Manufacturing! Wholesale! Retail! From conception to execution, we handle it all. Our operations encompass manufacturing, bulk production, wholesale, and the introduction of fresh, innovative designs sourced from other manufacturers for sale in our numerous outlets. We enthusiastically welcome your samples, bulk orders, or any other requests.
Our expertise lies in crafting various cashmere products, including sweaters, hats, gloves, scarves, trousers, and more, tailored for diverse settings such as schools, childcare facilities, offices, aged care facilities, and hospitals.
Payment and delivery terms for wholesale orders are determined based on individual orders and are confirmed in consultation with our customers. As a small-scale production company where every item is meticulously crafted by hand, we kindly ask for additional time to fulfill manufacturing requirements.
Payment Methods
- Offline Payments
We accept all the technological payment gateways.